Frequently Asked Questions
Everything you need to know about your Shelter Skin journey.
Are Shelter Skin products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive and reactive skin.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Absolutely. Shelter Skin is committed to ethical beauty; all our products are 100% vegan and we never test on animals.
Can I track my package once it has shipped?
Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.