Returns & Exchanges
At Shelter Skin, we want you to feel confident in your skincare journey. If a product isn't the right fit for your routine, we offer a 30-day return window for all orders.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a pre-paid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location, ensuring the products are securely packed to prevent damage during transit.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing